AGENCY PERFORMANCE PLAN
QUARTERLY REPORT
FY09
April 1, 2009 – June 30, 2009
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Name of
Agency: Department of Human Rights – |
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Agency
Mission: Our Motivation is to Serve, Represent and Provide a Greater
Understanding of |
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Core Function |
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Advocacy |
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Desired
Outcome(s): |
Outcome
Measure(s) |
Outcome Target |
Link to
Strategic Plan Goal(s) |
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Primary
Customers ( |
% of primary
customers who gain access after receiving assistance |
65% |
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Services, Products, Activities |
Performance Measures |
Performance Target(s) |
Strategies/Recommended Actions |
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Educate and assist Budget # J74-4000/ 50% of budget |
% of primary
customers who are satisfied with information and assistance provided % of primary
customers who report being prepared to self-advocate % of primary customers who report having
independent living skills |
65% 65% 75% |
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QUARTERLY RESULTS: |
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19 Primary Customers requested assistance and information 100%
satisfied §
29 primary customers requested consultation services – 97% prepared to
self-advocate |
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A.
Educate
primary customers on legal rights and responsibilities (including |
% of customers who understand their rights and responsibilities after
education |
85% |
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Provide
individual consultation §
Workshop
on effective communication including how to share concerns and filing formal
complaint |
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QUARTERLY RESULTS: |
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Provided 9 individual consultations 89%
understand rights and responsibilities after education §
Attended §
Continue to develop “How to Request an
Interpreter” training |
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B.
Assist
customers with access issues |
% of customers receiving assistance upon request |
100% |
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Designate
liaisons with §
Attend
IAD Board Meetings §
Provide
individual consultation |
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QUARTERLY RESULTS: |
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20
clients served - 100% received assistance upon request §
No request received yet from § Sent
letter to the § Attended
the IAD Board meeting in Cedar Falls § Presented
at the |
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C. Educate primary
customers on current issues of importance |
% of customers who report having a better understanding of an issue
after education |
85% |
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Have
information in ASL on DSCI website §
Develop
informational media in ASL that can be distributed statewide with a focus on
services available from various agencies and most requested information
(DVD/CD) §
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QUARTERLY RESULTS: |
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Met with Nancy Brady from the Iowa Law
Enforcement Academy to discuss developing 911 System information in ASL on
DVD § Applied for partnership funding to create
ASL videos on the Census 2010 |
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D. Provide
transition and leadership opportunities, information, and activities for
primary customers who are youth |
% of customers who report being satisfied with education/training % of participants reporting that program goals were met # of youth attending training |
95% 85% 20 |
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Attend
Iowa Hands and Voices Board meetings to offer support and learn what DSCI can
do to help §
Representative
on the Deaf Education Advisory Group §
Continue
with JCP camp but discontinue yearly training unless funding can be secured §
Continue
partnership establishing a deaf/hard of hearing student camp for
socialization |
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QUARTERLY RESULTS: |
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Held annual JCP Leadership Camp from June
14-19, 2009 at Dolliver State Park in Lehigh with 19 students attending; four
DSCI staff along with ten volunteer staff; four interpreters, two captioners
and one nurse; 94% of participants reported that training goals were met; 94%
were satisfied with training § Attended
YMCA Boone § Attended
Iowa Deaf Education Advisory Council Meeting § Attended
Youth Development Grant Technical Assistance meeting with the Department of
Management § Met
with Iowa Chops Outreach Manager to discuss sponsorship opportunities for
youth programs |
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E.
Commissioners
will educate the community about the division’s services and issues related
to hearing loss |
# of hours per commissioner spent on community education |
12 hours |
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QUARTERLY RESULTS: |
§
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Core Function |
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Community
Coordination and Development Org# J74-4000 |
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Desired
Outcome(s): |
Outcome
Measure(s) |
Outcome Target |
Link to
Strategic Plan Goal(s) |
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Community
services are accessible to Primary Customers ( |
% of community
services that become accessible after receiving assistance |
75% |
Iowans have information on hearing loss to
provide appropriate accommodations for |
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Activities, Services, Products |
Performance Measures |
Performance Target(s) |
Strategies/Recommended Actions |
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Provide technical assistance, training, and information to
organizations and agencies ensuring accessibility of products and services
for primary customers Budget # J74-4000/ 50% of
budget |
% of
organizations and agencies that are satisfied with technical assistance and
information provided % of
individuals attending training that indicate training goals were met |
95% 98% |
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QUARTERLY RESULTS: |
§
100% of organizations and agencies were
satisfied with technical assistance and information provided |
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A. Work with
organizations and agencies to ensure accessibility of products and services
for primary customers |
% of organizations and agencies that are satisfied with technical
assistance provided % of individuals attending training that indicate training goals were
met |
95% 98% |
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Hotel
education about accommodations complete §
Explore
training for emergency personnel §
Seek ways to
obtain updated demographics of our customers in §
Encourage
multiple state agencies to apply for technology funding for videophones in
each county §
Seek funding
for legal referral service and explore education opportunities with legal
community §
Continue
assistance to IWD and IVRS on access issues – 3 regional trainings with IVRS §
Seek funding
to establish visual fire and CO2 alarm distribution program |
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QUARTERLY RESULTS: |
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Attended
Census 2010 monthly meetings §
Provided
technical assistance to the Emergency Preparedness Survivors Conference
Committee on communication access and planning for their September conference §
Met
with Iowa Workforce Development’s new Navigators §
Provided
a tour to visitors from Mexico, discussed services here and what they have
available §
Participated
in the Department of Public Health’s Diversity Panel §
Represented
DSCI on the following groups: CSD
Advisory Committee, IUB Dual Party Relay Council, §
Participated
in Advocating Change Day, Deafhood Workshop, Professional Development
Opportunities (DHR), and Deaf, Deaf World training |
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B. Work with organizations and agencies to
establish direct services for primary customers in the areas of: - quality mental
health care - quality
substance abuse treatment and aftercare -
quality
living options for seniors, have additional disabilities, or are at risk of
abuse -
quality
adult education opportunities |
Forum hosted and report on mental health and substance abuse issues
completed and distributed |
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Host mental
health forum with interested professionals and consumers across the state and
compile report of issues, resources, and recommendations to complete mental
health report; distribute final report |
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QUARTERLY RESULTS: |
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Mental
Health Forum is on hold due to budget |
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C. Facilitate access to quality interpreting
services |
% of interpreters who hold a permanent license # of requests for assistance filing complaints about interpreter
quality |
35% (new measure – collecting baseline data) |
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Continue
as RID CEU sponsor §
Continue
as a member of the Iowa Mentoring Partnership §
Explore
offering ASL as a foreign language in high schools §
Provide
professional conduct training for interpreters §
Explore
having a BA interpreting program at a Regents’ institution §
Look
for opportunities to encourage high school students to consider an
interpreting career §
Sponsor
information session on what is a CDI |
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QUARTERLY RESULTS: |
§ 166 or 41% of interpreters
licensed in Iowa hold a permanent license; 407 total interpreters licensed as
of 6/30/09 § Last quarter results: 41%
of interpreters licensed in Iowa hold a permanent license; 392 total
interpreters licensed § 35 interpreters awarded
RID CEUs during this period; successfully completed and passed an audit by
RID § Commission approved joint
project with ISRID on CDI training; waiting for response from ISRID |
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D. Develop, maintain, and distribute
information and resources on issues related to hearing loss |
% of customers who are satisfied with information and resources
received Average length of time to send requests for information and resources |
95% <1 day |
§ Write
monthly articles for E-News, IAD Sign Language, CIHLA about current issues
(i.e. changing providers under Medicare Part D) |
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QUARTERLY RESULTS: |
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19 Primary Customers requested information and resources with 100%
satisfaction; 31 Secondary Customers requested information and resources; 94%
satisfied; average length of time to respond = one day §
Met with Iowa Interactive to discuss new web design for the DSCI site §
Wrote articles on Advocacy Change Day, DTV ASL, Disability Law lowdown,
ASL Disability law regarding ADA & other disability resources and HUD |
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E. Commissioners
will educate the community about the divisions services and issues related to
hearing loss |
# of hours per commissioner spent on community education |
12 hours |
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QUARTERLY RESULTS: |
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OTHER ACHIEVEMENTS/ ACTIVITIES: |
§
Jen Kelch completed her internship with
DSCI in April. She provided
outstanding service to the agency including research and program development. §
Purchased new Videophone equipment that is
compatible with the state’s network system; also purchased wireless VPs that
staff can use when traveling §
Attended Rep. John Connors’ funeral; his
great grand-daughter is a former Junior Commissioner |
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