AGENCY PERFORMANCE PLAN
QUARTERLY REPORT
FY10
July 1, 2009 – September 30, 2009
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Name of
Agency: Department of Human Rights – |
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Agency
Mission: Our Motivation is to Serve, Represent and Provide a Greater
Understanding of |
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Core Function |
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Advocacy |
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Desired
Outcome(s): |
Outcome
Measure(s) |
Outcome Target |
Link to
Strategic Plan Goal(s) |
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Primary
Customers ( |
% of primary
customers who gain access after receiving assistance |
65% |
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Services, Products, Activities |
Performance Measures |
Performance Target(s) |
Strategies/Recommended Actions |
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Educate and assist Budget # J74-4000/ 50% of budget |
% of primary
customers who are satisfied with information and assistance provided % of primary
customers who report being prepared to self-advocate % of primary customers who report having
independent living skills |
65% 65% 75% |
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QUARTERLY RESULTS: |
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12 Primary Customers requested assistance and information 100%
satisfied §
37
primary customers requested consultation services – 96% prepared to
self-advocate |
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A.
Educate
primary customers on legal rights and responsibilities (including |
% of customers who understand their rights and responsibilities after
education |
85% |
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Provide
individual consultation §
Workshop
on effective communication including how to share concerns and filing formal
complaint |
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QUARTERLY RESULTS: |
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Provided 16 individual consultations 100%
understand rights and responsibilities after education §
Provided additional assistance to a group
contacting the US Dept of Justice regarding access to medical settings §
Attended ADA Learning Session at
Vocational Rehabilitation §
Developed and provided training to Des
Moines Deaf Seniors group on September 30, 2009 on how to request and
interpreter and how to file a complaint |
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B.
Assist
customers with access issues |
% of customers receiving assistance upon request |
100% |
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Designate
liaisons with §
Attend
IAD Board Meetings §
Provide
individual consultation |
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QUARTERLY RESULTS: |
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21
clients served - 100% received assistance upon request |
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C. Educate primary
customers on current issues of importance |
% of customers who report having a better understanding of an issue
after education |
85% |
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Have
information in ASL on DSCI website §
Develop
informational media in ASL that can be distributed statewide with a focus on
services available from various agencies and most requested information
(DVD/CD) §
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QUARTERLY RESULTS: |
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Continued working with Iowa Interactive on
DSCI’s new website design. § Worked on filming of 2010 U.S. Census ASL
DVD with high school students and two community members § Attended IAD Conference in Marshalltown
with Commission Legg and provided update on DSCI and other issues |
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D. Provide
transition and leadership opportunities, information, and activities for
primary customers who are youth |
% of customers who report being satisfied with education/training % of participants reporting that program goals were met # of youth attending training |
95% 85% 20 |
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Attend
Iowa Hands and Voices Board meetings to offer support and learn what DSCI can
do to help §
Representative
on the Deaf Education Advisory Group §
Continue
with JCP camp but discontinue yearly training unless funding can be secured §
Continue
partnership establishing a deaf/hard of hearing student camp for
socialization |
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QUARTERLY RESULTS: |
§
Completed and Distributed Photos and Video
CD’s to JCP Campers, Staff and Volunteers. §
Attended Iowa Deaf Education Advisory
Council Meeting. §
Attended Youth Development Grant Technical
Assistance Meeting with Department of Management. § Started
a pilot transition project working with deaf and hard of hearing high school
students. |
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E.
Commissioners
will educate the community about the division’s services and issues related
to hearing loss |
# of hours per commissioner spent on community education |
12 hours |
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QUARTERLY RESULTS: |
§
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Core Function |
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Community
Coordination and Development Org# J74-4000 |
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Desired
Outcome(s): |
Outcome
Measure(s) |
Outcome Target |
Link to
Strategic Plan Goal(s) |
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Community
services are accessible to Primary Customers ( |
% of community
services that become accessible after receiving assistance |
75% |
Iowans have information on hearing loss to
provide appropriate accommodations for |
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Activities, Services, Products |
Performance Measures |
Performance Target(s) |
Strategies/Recommended Actions |
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Provide technical assistance, training, and information to
organizations and agencies ensuring accessibility of products and services
for primary customers Budget # J74-4000/ 50% of
budget |
% of
organizations and agencies that are satisfied with technical assistance and
information provided % of
individuals attending training that indicate training goals were met |
95% 98% |
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QUARTERLY RESULTS: |
§
100% of organizations and agencies were satisfied with technical
assistance and information provided |
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A. Work with
organizations and agencies to ensure accessibility of products and services
for primary customers |
% of organizations and agencies that are satisfied with technical
assistance provided % of individuals attending training that indicate training goals were
met |
95% 98% |
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Hotel education
about accommodations complete §
Explore
training for emergency personnel §
Seek ways to
obtain updated demographics of our customers in §
Encourage
multiple state agencies to apply for technology funding for videophones in
each county §
Seek funding
for legal referral service and explore education opportunities with legal
community §
Continue
assistance to IWD and IVRS on access issues – 3 regional trainings with IVRS §
Seek funding
to establish visual fire and CO2 alarm distribution program |
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QUARTERLY RESULTS: |
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Provided technical assistance and/or
training to 7 businesses/organizations – 100% receiving assistance and/or
training were satisfied §
Attended the Emergency Preparedness
Conference and involved in conference planning §
Worked on setting up CEPIN Training –
Postponed to Spring 2010 §
IUB Dual Relay Council meeting; Early
Detection and Hearing Intervention meetings; Employers Disability Resource
Network meetings; Rehab Counselors for the Deaf and Hard of Hearing meeting §
Attended
Benefits Liaison/IWD ICN- Reviewing SSI/SSDI/IWPA materials covered §
Attended
911 Enhanced System for Black Hawk County Demo in Waterloo |
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B. Work with organizations and agencies to establish
direct services for primary customers in the areas of: - quality mental
health care - quality
substance abuse treatment and aftercare -
quality
living options for seniors, have additional disabilities, or are at risk of
abuse -
quality
adult education opportunities |
Forum hosted and report on mental health and substance abuse issues
completed and distributed |
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Host mental
health forum with interested professionals and consumers across the state and
compile report of issues, resources, and recommendations to complete mental
health report; distribute final report |
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QUARTERLY RESULTS: |
§ Mental Health Forum is on hold due
to budget §
Met with Community Liaison from National
Deaf Academy from Florida; arranged meetings with IVRS, Magellan Health, Dept
of Corrections, etc. about services available for Deaf and Hard of Hearing
people with mental illness or substance abuse issues. §
Met with Magellan Health Services
regarding access for Deaf Iowans through the Medicaid program. Received a list of providers that indicate
they can sign. Working with Magellan
to create a questionnaire to confirm competency in ASL. Provided training, along with other DHR
divisions, to Magellan Network Providers on providing culturally competent
services. |
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C. Facilitate access to quality interpreting
services |
% of interpreters who hold a permanent license # of requests for assistance filing complaints about interpreter
quality |
35% (new measure – collecting baseline data) |
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Continue
as RID CEU sponsor §
Continue
as a member of the Iowa Mentoring Partnership §
Explore
offering ASL as a foreign language in high schools §
Provide
professional conduct training for interpreters §
Explore
having a BA interpreting program at a Regents’ institution §
Look
for opportunities to encourage high school students to consider an
interpreting career §
Sponsor
information session on what is a CDI |
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QUARTERLY RESULTS: |
§ 170 or 52% of
interpreters licensed in Iowa hold a permanent license; 327 total
interpreters licensed as of 9/30/09 § Last quarter results: 41%
of interpreters licensed in Iowa hold a permanent license; 407 total
interpreters licensed § 42 interpreters awarded
RID CEUs during this period § DSCI and ISRID working
together to host two study sessions (October 3 and November 21) to prepare
for the CDI written exam; in addition, ISRID is working to pair an
interpreter mentor with each person studying for the CDI exam |
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D. Develop, maintain, and distribute
information and resources on issues related to hearing loss |
% of customers who are satisfied with information and resources
received Average length of time to send requests for information and resources |
95% <1 day |
§ Write
monthly articles for E-News, IAD Sign Language, CIHLA about current issues
(i.e. changing providers under Medicare Part D) |
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QUARTERLY RESULTS: |
§ 12 Primary Customers
requested information and resources with 100% satisfaction; 40 Secondary Customers requested
information and resources; 97% satisfied; average length of time to respond =
one day |
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E. Commissioners
will educate the community about the divisions services and issues related to
hearing loss |
# of hours per commissioner spent on community education |
12 hours |
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QUARTERLY RESULTS: |
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OTHER ACHIEVEMENTS/ ACTIVITIES: |
§
Valerie Osterberg has begun a practicum
with DSCI; she is a rehabilitation graduate student from Drake § Worked
extensively with other Department of Human Rights staff to develop a new
organizational structure that is more efficient, effective, and will
strengthen all divisions in the end. |
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