Delivery
Mechanism to Provide Services and Products to Customers:
We
deliver our services and products via our website, electronic mail, traditional
mail, telephone, fax, or in person. We provide individualized consultation,
training and referral services pertaining to many disability issues.
Organizational
Structure including Commission:
The
Division of Persons with Disabilities is one of eight divisions within the Department
of Human Rights. The Administrator reports to the Governor and the Commission
provides policy direction. The governor also appoints
24 Commissioners who serve a two-year term and are required by statute to meet
quarterly. Commissioners may be reappointed to serve additional terms. The
Administrator supervises the staff. The Department Director coordinates and
supervises the Human Rights Administrative Council, comprised of the Division
Administrators.
Number
of Staff:
Our
staff consists of a full time Division Administrator and three disability consultants. The Administrator is
appointed by the Governor, is confirmed by the Senate and serves at will.
Location:
The
Division of Persons with Disabilities, in the Iowa Department of Human Rights, is
located on the Second Floor of the
Resource
Allocations
Budget:
Our budget for fiscal year
2006-2007 consisted of $212,714 state appropriated dollars as well as an
additional $ 89,253 of federal match revenues. The Client Assistance
Program received $114,583 of federal funds requiring no state match; the
division also received
$2,059 and $ 1,338 from the
Department of Public Health and the Division of Vocational Rehabilitation
Services, respectively. These, too, were federal funds requiring no state
match. Total state and federal funds of $419,947 were received by the
Division of Persons with Disabilities.
KEY
RESULTS
CORE FUNCTION
Name: Youth with disabilities are trained to be successful employees.
Description: Percentage of Youth Leadership Forum graduates
with disabilities employed or preparing for employment.
Why we are doing
this: Governor Vilsack has
set a goal of doubling the number of Iowans with post secondary education. The goal is important to
What we're doing to achieve results: As a result of participation in the
YLF and CLF forums,
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Results
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KEY
RESULTS
CORE FUNCTION
Name: Iowans are offered information and referral on employment, quality
healthcare (including access to mental health care and substance abuse
treatment), independent living, education, housing, transportation, service
animals and recreation opportunities.
Description: Percentage of customers satisfied with information
received
Why we are doing
this: Governor Vilsack has set a goal of increasing by
50,000 the number of employed workers with college experience. Iowans with disabilities receive appropriate
training for employment through rehabilitation agencies and other services. Therefore it is important that appropriate
services are identified to assist Iowans with disabilities to become employed.
What we’re doing to achieve results: Resources are identified and provided through training programs,
individualized consultation, and website information to assist employers and
employees to obtain and retain employment and needed support services.
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Results
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KEY
RESULTS
CORE FUNCTION
Name: Iowans with disabilities receive quality vocational rehabilitation
services
Description: Percentage of Client Assistance Program (CAP)
recipients finding resolution without legal action.
Why we are doing
this: Governor Vilsack has set a goal of increasing by 50,000 the number
of employed workers with college experience.
Iowans with disabilities receive appropriate training for employment
through rehabilitation agencies.
Therefore it is important that appropriate services are provided and
identified concerns are negotiated to assist Iowans with disabilities to become
successfully employed.
What we're doing to achieve
results:
All individuals have the right to file complaints or immediately participate
in an impartial hearing. CAP is required
to assist applicants and clients through advisory, negotiation, administrative
review, and median processes if assistance is requested by an eligible individual. Only after those avenues are considered does
CAP move toward appeal with a hearing officer and then toward litigation. Resolution at a lower level saves tax dollars
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Results
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KEY
RESULT
SERVICES/ PRODUCTS/ ACTIVITIES
Name: Facilitate the Youth Leadership Forum and College Leadership Forum
Description: Percentage of students rating YLF and CLF as good,
very good and excellent.
Why we are doing
this: Governor Vilsack has
set a goal of doubling the number of Iowans with post secondary education. The goal is important to
What we're doing to achieve results: By participating in these forums,
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Results |
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What was
achieved: Students are
satisfied with our services and we exceeded our performance target. Data
Sources: Results of student
satisfaction surveys and closing session from YLF and CLF. Resource: .43 FTE YLF and .43 FTE CLF 07
funding
KEY
RESULT
SERVICES/ PRODUCTS/ ACTIVITIES
Name: Advocate for applicants or clients to receive appropriate services from
the rehabilitation agencies
Description: Percentage of customers resolving disputes through
advocacy, mediation and negotiation.
Why we are doing this: Governor Vilsack has set a goal of increasing by 50,000 the number of
employed workers with college experience.
Iowans with disabilities receive appropriate training for employment
through rehabilitation agencies.
Therefore it is important that appropriate services are provided and
disputes are resolved to allow those services to continue.
What we're doing to achieve results: Provide negotiation between agencies or employers and eligible clients
for the Client Assistance Program. Investigate and respond to reported
inequities in rehabilitation systems and make recommendations.
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Results
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What was achieved: No
legal action was required to assist individuals in receiving appropriate
services.
Data Source: Annual reports of agencies funded under the Rehabilitation Act and
audited by Rehabilitation Services Administration.
Resource: 1.8 FTE – CAP 07 federal funding
KEY RESULT
SERVICES/ PRODUCTS/ ACTIVITIES
Name: Educate Iowans with disabilities on rights and responsibilities
Description: Percentage of customers rating the service as good
or very good
Why we are doing this: Governor Vilsack has set a goal of increasing by 50,000 the number of
employed workers with college experience.
Many Iowans with disabilities want to work but do not know resources,
rights, and responsibilities relative to training and employment.
What we're doing to achieve results: Provide information on employment , housing, emergency preparedness,
service animals, mental health, access to goods and service, and substance
abuse issues, giving information on rights and responsibilities under the
Americans with Disabilities Act, the Rehabilitation Act, Family Medical Leave
Act, Federal Housing, Help America Vote Act and the Civil Rights Act.
Research, attend training, and collaborate with partners to stay current on
disability issues
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Results
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What was achieved:
Customer satisfaction surpassed
expectations of staff. Customers were
satisfied with our services.
Data Source:
Persons with Disabilities database.
Resource: Percentage of all staff and administrator – state 07, CAP 07, 50E7
KEY
RESULT
SERVICES/ PRODUCTS/ ACTIVITIES
Name: Educate Iowans with disabilities on rights and responsibilities
Description: Ranking of
Why we are doing this: Governor Vilsack has set a goal of increasing by 50,000 the number of
employed workers with college experience.
Many Iowans with disabilities want to work but do not know resources,
rights, and responsibilities relative to training and employment.
What we're doing to achieve results: Provide information on employment , housing, emergency preparedness,
service animals, mental health, access to goods and service, and substance
abuse issues, giving information on rights and responsibilities under the
Americans with Disabilities Act, the Rehabilitation Act, Family Medical Leave
Act, Federal Housing, Help America Vote Act and the Civil Rights Act.
Research, attend training, and collaborate with partners to stay current on
disability issues
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Results
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What was achieved: Baseline
data ranking of 15
Data Source:
2005 American Community
Survey (ACS)
Resource: Percentage of all staff and administrator – state 07, CAP 07, 50E7
KEY RESULT
SERVICES/ PRODUCTS/ ACTIVITIES
Name: Educate Iowans with disabilities on rights and responsibilities
Description: Percentage of requests from government agencies
reviewed to be determined physical and program access
Why we are doing this: Physical access and program access to state, county and local
government services should be available to all Iowans regardless of disability
as required in compliance with the Americans with Disabilities Act.
What we're doing to achieve results: Market services to state government agencies. Make recommendations on how to better meet
the needs of Iowans with disabilities.
Offer training on the Americans with Disabilities Act (ADA) and other
related legislation.
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Results
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What was achieved: 100%
of requests were reviewed
Data Source:
Persons with Disabilities
database
Resource: Percentage of all staff and administrator – state 07, CAP 07, 50E7
AGENCY PERFORMANCE PLAN RESULTS
FY
2006 - 2007
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Name of Agency: Department of Human Rights, Division of
Persons with Disabilities |
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Agency |
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Core Function: Advocacy |
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Performance
Measure (Outcome) |
Performance
Target |
Performance
Actual |
Performance
Comments & Analysis |
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1. Percentage of Youth Leadership Forum (YLF)
graduates with disabilities that are employed or preparing for employment. |
85% |
85% |
What Occurred: Percentage of YLF graduates with
disabilities are employed or are preparing for employment; met performance
target Data Source: Youth Leadership Survey for 2006 alumni |
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2. Percentage of Client Assistance Program
(CAP) clients finding resolution without legal action. |
90% |
100% |
What Occurred: : No CAP cases resulted in legal action;
exceeded performance expectation; exceeded performance target Data Source: CAP case records and report |
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Service, Product or Activity: |
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Performance
Measure |
Performance
Target |
Performance
Actual |
Performance
Comments & Analysis |
|
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1. Percentage of students rating YLF & CLF as good, very good,
excellent. |
95% |
100% |
What Occurred:
100%
of YLF and CLF students rated programs as good, very good or excellent;
performance target exceeded Data Source: YLF comments
during final ceremonies and CLF Surveys |
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2. Percentage of customers rating service good or very good. |
90% |
98% |
What Occurred:
98%
of customers CAP service good or very good Data Source: Persons with
Disabilities database |
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3. Percentage of recommended
changes in policy that are implemented |
75% |
100% |
What Occurred:
No
changes in policy was deemed required Data Source: CAP program manager |
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Core Function: Community Coordination and Development |
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Performance
Measure (Outcome) |
Performance
Target |
Performance
Actual |
Performance
Comments & Analysis |
|
|
Percentage of
customers Rating service as
good or very good |
95% |
98% |
What Occurred:
98%
of customers satisfied with service; performance target exceeded Data Source: Persons with
disabilities database |
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Percentage of
Complaints resolved |
Baseline not yet
established |
N/A |
Data not yet available, establishing baseline |
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Service, Product or Activity: |
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Performance
Measure |
Performance
Target |
Performance
Actual |
Performance
Comments & Analysis |
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|
1. Ranking of |
15 |
15 |
What Occurred:
Data Source: 2005
American Community Survey (ACS) |
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2. Percentage of requests from government
agencies reviewed to determine physical and program access |
100% |
100% |
What Occurred:
100%
of requests for services and trainings were met. Data Source: Persons with disabilities database |
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Commission
of Persons with Disabilities
The Commission of Persons with Disabilities activity facilitated/participated in three major events this year:
- The Commission of Persons with Disabilities Governor’s Annual Awards Program
- The Commission of Persons with Disabilities Legislative Reception in January
- Building
Bridges at the
The Commissions three Task Forces are listed below:
- Legislative
- Access/Reduction of Barriers
- Marketing/Communications
The members of the Commission during fiscal year 2006-2007
are listed below:
- Mary Ament – Waukon
- Janet Arnold - Sheldon
- Dr. Joel Barnett - Pocahontas
- Rev. Milton Cole Junior -
- Thomas Crabb -
- Susan Curtland - Robins
- Eileen Eimers -
- Barbara
Faber - West Des Moines
- Joe Hays -
- Kathy Hill -
- Lori Imming - Blue Grass
- Mary K. Moravek - Mechanicsville
- Steven Oberbroeckling -
- Michael Pack, Sr. -
- Liz Smith - Woodward
- Lora Shramek - Amana
- Liz Smith - Woodward
- Amanda Stevenson -
- Karen Tedrow -
- Gene VanGrevenhof -
- William Wallace - Odebolt
- Frances Wilke -
- William Wallace - Odebolt
- Dean Williams - Sergeant Bluff
Page 19
Citizens for People with Disabilities
Rachel Petit
319-892-5800
Meetings the third Tuesday of the month in November, February, May
and August only at 12:00 – 2:00 P.M.
Evelyn Dymkowksi
563-242-6845
Meetings on the first Thursday of the month at 7:30 P.M.
Canticle
Citizens Disability Council
Nicole Goble
641-344-0932
Meets the second Tuesday of the month at noon
No meetings December through February
Louise Young
319-466-4280
Meets the first Monday of the month at 6:30 P.M.
Bill’s Small Mall – Tea Room
401 S. Gilbert
Siouxland Committee – Abilities First
Cecille Hanson
712-255-8011
Meets the third Monday of the month at noon
Wesley United
Because We Acted…………….
- Ashley was hired as a
Student Disabilities Coordinator at a
- After attending
college out of state, Jason was able to find employment in the area of his
degree and move back to
- Handrails were
installed on the west steps of the Capitol.
- Jeffrey was able to
expand (or extend) his job search beyond his degree to include other
opportunities that could utilize his talents in research and
investigations.
- Jody knows what her options are with her landlord as
he continues to violate her rights as a Service Dog owner.
- Kevin was met with and then referred to the Iowa
Department of Economic Development, Targeted Small Business for the
assistance he needed so he could continue operating his small business and
not give up on his future and livelihood.
- Tammy has information regarding an accommodation for
her disability and is going to ask her employer to accommodate her so can
remain employed and they will retain a long term employee.
- Visitors with
disabilities have an accessible path of travel from parking lot 19 to the
Capitol as well as the
- Jamie
was able to receive the increase in funding from IVRS he needed to attend
- Geri was able to fund alternative funding sources to assist her in getting the van modifications she needed so she could continue to work.
- Seven areas of rescue
assistance have been designated in the Capitol and are considering areas
of rescue assistance within the other buildings on the complex
- Gene
was able to appeal the denial of his unemployment benefits since he had
been unfairly dismissed from his job due to his disability and he also was
able to file an
- Joe was able to receive funding from IVRS to take the additional education courses he needed to increase in self-employment options.
Annual Governor’s
Awards Ceremonies sponsored by the
Commission of
Persons with Disabilities
Cyndi Chen
and Joe Mowers Award
Recipients (MTRCS)
Jennifer Gribble Joe
Mowers and Dr. Stensrud
and Hy-Vee, Inc., below
B.J.
Jackson
Contact
Information
Copies of this report may be obtained by contacting:
Jill Fulitano Avery
Administrator,
Department of Human Rights,
Division of Persons with Disabilities
515-242-6334