BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED

AUDI

National Office:
Customer Relations
Audi of America, Inc
3800 Hamlin Road
Auburn Hills, MI 48326
1-800-822-2834

*Zone Office:
Audi Central Zone
Volkswagen of America, Inc.
420 Barclay Boulevard
Lincolnshire, IL 60069
(Call National Office Phone Number)

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED

BMW

National Office:
National Customer Relations Manager
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675
1-800-831-1117

Zone Office:
Central Region
BMW of North America, Inc.
498 E. Commerce Drive
Schaumburg, IL 60173
Call National Office Phone Number

BUICK

National Office:
Buick Motor Division
Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
http://www.buick.com

CADILLAC

National Office:
Cadillac Motor Car Division
Consumer Relations Center
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006

CHEVROLET/GEO

National Office:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.Box 33170
Detroit, MI 48232-5170
1-800-222-1020
http://www.chevrolet.com

CHRYSLER

National Office: National Owner Relations Manager
National Owner Relations Manager
Chrysler Customer Center
P.O.Box 21-8004
Auburn Hills, MI 48321
1-800-992-1997
http://www.chrysler.com

Dispute Resolution Program: Chrysler Consumer Arbitration
Board (CCAB) For information,
Chrysler's national owner
relations office or the appropriate zone office.
NON-CERTIFIED

DODGE

See CHRYSLER

EAGLE

See CHRYSLER

FIAT

National Office:
National Customer Relations Manager
Ferrari North America
250 Sylvan Avenue
Englewood Cliffs, NJ 07632
(201) 816-2600 (Just Ferrari’s)

Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED

FORD

National Office:
Ford Motor Company
Consumer Affairs Group
P.O. Box 6248
MD-3NE-B
Dearborn, MI 48126
1-800-392-3673
http://www.ford.com

Dispute Resolution Program: Ford Consumer Appeals Board (FCAB)
P.O. Box 5120
Southfield, MI 48086-5120
NON-CERTIFIED

GENERAL MOTORS

National Office:
GMC/Pontiac
Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-462-8782
http://www.gm.com

GMC TRUCK

See General Motors

HONDA

National Office:
National Customer Affairs Representative
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
(310) 783-2000
1-800-999-1009 (Opt #5)

Zone Office: for Iowa Customers
American Honda Motor Co., Inc.
North Central Zone
601 Campus Drive, Suite A-9
Arlington Heights, IL 60004
http://automobiles.honda.com/

HUMMER

National Office:
Hummer Motor Division
Hummer Customer Assistance Center
P.O. Box 33177
Detroit, MI 48232-5177
1-800-462-8782

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED

HYUNDAI

National Office:
National Consumer Affairs
Hyundai Motor America
Attn: Consumer Affairs
10550 Talbert Avenue
P.O.Box 20850
Fountain Valley, CA 92728-0850
1-800-633-5151

Zone Office: Central Regional Office
Consumer Affairs Department
700 N. Enterprise Street
Aurora, IL 60504
(630) 907-4700

INFINITI

National Office:
Infiniti North America
P.O. Box 685003
Franklin, TN 37064-5003
1-800-662-6200

Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED

BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED

ISUZU

National Office:
American Isuzu Motors Inc.
Customer Relations
13340 183rd Street
Cerritos, CA 90702
1-800-255-6727
http://www.isuzu.com

Zone Office: American Isuzu Motors Inc.
695 Tolgate Road
Elgin, IL 60123
(847) 931-8050

JAGUAR

National Office:
National Customer Relations Department
Attn: Consumer Affairs
Jaguar Cars, Inc.
555 MacArthur Boulevard
Mahwah, NJ 07430
1-800-4jaguar
452-4827

JEEP

See Chrysler

KIA MOTORS AMERICA, INC.

National Office:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4KIA
http://www.kia.com

LEXUS

National Office:
National Customer Satisfaction Department
Lexus
19001 S. Western Ave., Dept A 109
Torrance, CA 90501
1-800-255-3987

LINCOLN

See Ford Motor Company
1-800-521-4140 (Use This Phone Number)

MAZDA

National Office:
Customer Relations Department
Mazda North American Operations
P.O. Box 19734
Irvine, CA 92623
1-800-222-5500
No Certified Program

MERCEDES-BENZ

National Office:
Mercedes Benz USA
Customer Assistance Center
3 Paragon Drive
Montvale, NJ 07645
1-800-367-6372
No Certified Program

MERCURY

See Ford Motor Company

MERKUR

See Ford Motor Company

MITSUBISHI

National Office:
National Consumer Relations Manager
Mitsubishi Motor Sales of America, Inc.
6400 W. Katella Avenue
Cypress, CA 90630
1-888-648-7820

Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED

NISSAN

National Office:
Nissan North America
P.O. Box 685003
Franklin, TN 37064-5003
1-800-647-7261
http://www.nissan.com

OLDSMOBILE

National Office:
Oldsmobile Division
Customer Assistance Center
P.O. Box 33171
Detroit, MI 48232-5171
1-800-442-6537
http://www.oldsmobile.com

PLYMOUTH

See Chrysler Motors

PONTIAC

National Office:
GMC/Pontiac
Customer Assistance Division
P.O. Box 33172
Detroit, MI 48232-5172
1-800-762-2737
http://www.pontiac.com

PORSCHE

National Office:
Owner Relations Manager
Porsche Cars North America, Inc.
980 Hammond Drive, Suite 1000
Atlanta, GA 30328
1-800-767-7243

National Center for Dispute Settlement
22500 Metropolitan Parkway
Suite 200
Clinton Township, MI 48035
1-800-777-8119
CERTIFIED

RANGE ROVER/LAND ROVER

National Office:
Customer Relations Office
Range Rover of North America, Inc.
Land Rover of North America
555 MacArthur Blvd
Mahwah, NJ 07430
http://www.landrover.com

ROLLS-ROYCE

See BMW

SAAB

National Office:
Customer Relations Manager
Saab Cars U.S.A., Inc.
4405-A International Blvd.
Norcross, GA 30093
1-800-955-9007

SATURN

National Office:
Saturn Assistance Center
Saturn Corporation
100 Saturn Parkway, MD-371-999-S24
Spring Hill, TN 37174
1-800-553-6000
http://www.saturn.com

SUBARU

National Office:
Subaru of America, Inc.
P.O. Box 6000
Cherry Hill, NJ 08034-6000
http://www.subaru.com
1-800-782-2783

Zone Office:
Subaru of America
301 Mitchell Court
Addison, IL 60101

SUZUKI

National Office:
American Suzuki Motor Corporation
3251 E. Imperial Highway
Brea, CA 92821
1-800-934-0934
http://www.suzuki.com
No Certified Program

TOYOTA

National Office:
National Customer Relations
Administrator
Toyota Motor Sales, U.S.A. Inc.
19001 S. Western Avenue, Dept. WC11
Torrance, CA 90501
1-800-331-4331

Zone Office:
Toyota Motor Sales, U.S.A. Inc.
11111 N.W. Airworld Drive
Kansas City, MO 64153
1-800-331-4331

VOLKSWAGEN

National Office:
Volkswagen of America
3499 W. Hamlin Road
Rochester Hills, MI 48309
1-800-822-8987

VOLVO

National Office:
Volvo of North America
Customer Relations Department
1 Volvo Drive
Rockleigh, NJ 07647
1-800-458-1552

Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102
(703
NON-CERTIFIED

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