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There are 12 steps in the complaint process.

1. filing

2. jurisdictional review

3. docketing/notice

4. screening

5. mediation

6. investigation

7. probable cause or no probable cause

8. if probable cause, then conciliation

9. if conciliation fails, then maybe public hearing

10. proposed decision by administrative law judge

11. commissioners' final decision

12. judicial review

Brief Outline of the Complaint Process