The Iowa Department of Inspections and Appeals (DIA) welcomes comments and questions from its customers. All communications with the Department, whether verbal, written or electronically submitted, will be acknowledged and the appropriate action initiated.

Complaints about any entity regulated by DIA, such as nursing facilities, restaurants, etc., may be submitted in any form and need not be signed. DIA  will investigate all valid complaints and respond to the complainant if a return address is provided. Note: All complaints will be treated as confidential correspondence.

You may contact DIA by telephone, fax, e-mail, or in-person.  The Department's mailing address is:

Iowa Department of Inspections and Appeals
Lucas State Office Building
321 East 12th Street
Des Moines, Iowa 50319-0083

The general telephone number is:

(515) 281-7102

The fax number is:

(515) 242-6863

The Department maintains three telephone "hotlines" to deal with nursing home, home health, and welfare fraud complaints. The telephone numbers are:

Nursing Home Complaint Hotline: 1-877-686-0027
Home Health Hotline: 1-800-383-4920
Welfare Fraud Hotline: 1-800-831-1394.

E-mail may be sent to the Department at the following address:

Webmaster@dia.iowa.gov