The Iowa Department of Inspections and Appeals (DIA) welcomes comments and questions from its customers and stakeholders. All communications with the Department, whether verbal, written or electronically submitted, will be acknowledged and, if warranted, the appropriate action will be initiated.
Complaints about any entities regulated by DIA, such as nursing facilities, restaurants, etc., may be submitted in any form and need not be signed. DIA will investigate all valid complaints and respond to the complainant if a return address is provided. Note: All complaints will be treated as confidential correspondence.
You may contact DIA by telephone, fax, e-mail, or in-person. The Department's mailing address is:
Iowa Department of Inspections and Appeals
Lucas State Office Building
321 East 12th Street
Des Moines, Iowa 50319-0083
The general telephone number is:
Telephone number for the hearing impaired (TTY):
The fax number is:
The Department maintains two telephone "hotlines" to deal with health care providers and suppliers, and welfare fraud complaints. The telephone numbers are:
Nursing Home Complaint Hotline: 1-877-686-0027
Welfare Fraud Hotline: 1-800-831-1394.
E-mail may be sent to the Department at the following address: