Customer Service Notice

Taxpayer Service Hours Expanded

To better serve our customers, the Department will expand telephone customer service hours during the month of January, 2014. From January 2 through January 10, our Taxpayer Service Section will assist customers by phone from 8:00 am to 4:45 pm, Monday through Friday. Beginning January 13, customers will be assisted from 8:00 am to 6:00 pm, Monday through Friday. Walk-in customers will continue to be served 8:00 to 4:30, Monday through Friday at the Department's Des Moines location, 1305 Walnut, 4th Floor, Hoover State Office Building, Des Moines, Iowa.

Taxpayers can reach the Department by e-mail at: and by phone at 515-281-3114 or toll free at 800- 367-3388 in Iowa, Omaha, Rock Island and Moline. NOTE: We will resume our normal 8:00 am to 4:15 pm schedule beginning February 3, 2014.