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Taxpayer Services and Policy Division
David Casey, Administrator
515/281-3254
The Taxpayer Services and Policy Division believes that a knowledgeable taxpayer complies with the tax laws, which increases revenue collections. New and expanded programs promote voluntary tax compliance through tax information and education services.
Taxpayer Services Section
- In-house Taxpayer Service Specialists assist more than 1 million taxpayers by telephone, e-mail, mail, Internet, or in person, each year.
- Five Taxpayer Service Specialists throughout the state give more than 350 presentations annually to almost 7,000 taxpayers and businesses that desire to learn more about Iowa taxes. In addition, these specialists contact almost 1,400 new businesses to provide one-on-one assistance in explaining tax statutes and to troubleshoot problem areas, to assist local tax officials, and conduct seminars to address tax issues, law changes, and reporting requirements
Audit Services Section
- Establishes audit criteria
- Selects audits for field assignment
- Reviews the completed audits
- Resolves protests
Protests can be resolved through informal settlement or through formal proceedings, including appeals to the director, the State Board of Tax Review, and the Iowa District Court. Staff or attorneys review protests, obtain information on each case, and represent the department.
Tax Policy Section
- Writes administrative rules
- Prepares formal rulings
- Drafts legislation
- Compiles topical papers
- Responds to complex written and oral inquiries related to tax law and policy
- Monitors legislation