Visiting privileges maintain and strengthen relationships with family members and friends.
Strict rules apply when you want to visit an inmate. You must submit a Visitor Application by mail before scheduling a video call or visiting an inmate.
Parents or legal guardians can register minors. Visitors age 13 and older must also use the Ameelio Connect app.
Once approved, you will use an online app called Ameelio Connect to schedule a video call or visit.
English: Microsoft Word - OP-MTV-04 F-1 Visitation Application (iowa.gov)
Spanish: Microsoft Word - OP-MTV-04 F-1 Visitation Application (Spanish) (iowa.gov)
Mail all visitor applications to:
Mt. Pleasant Correctional Facility
Attn: Central Records
1200 E. Washington
Mt. Pleasant, IA 52641
For questions about this application, call Centralized Visiting at 319-385-9511.
You can also refer to the Department of Corrections (DOC) Visiting Policy: Microsoft Word - OP-MTV-04 Incarcerated Individual Visiting (iowa.gov)
How to use Ameelio and Ameelio Support
Using the Ameelio Connect App
Visitors use the Ameelio Connect App to schedule video calls and in-person visits. Ameelio Connect is only available on iPhones, iPads, and Android Phones. It is not currently available on computers or laptops.
You can contact the facility you want to visit if you cannot download the Ameelio Connect app and request help to schedule your visit.
Contact information for facilities is available at: https://doc.iowa.gov/about-us/about-institutions
How to Use Ameelio:
Watch a YouTube tutorial video here: Ameelio Connect Demo: Video Calls and In-Person Visits - YouTube
Download the Ameelio Connect App to your phone:
- Create and Verify your Account
After creating an account you will verify your identity. For this step, you will need a government-issued ID (such as a driver’s license or a passport). You will then take three photos:
- The front of your photo ID
- The back of your photo ID
- A selfie of you holding your ID with the photo ID facing the camera.
- Request Contact
After you submit your photos, click Request Contact. You can add your incarcerated contact on this page. You must also select the individual’s facility. Then you can find your contact by searching by their name or inmate ID number.
- Facility Approval
After you add your contact, the Department of Corrections (DOC) will review and approve you as a visitor. Once approved, the DOC will notify you so you can start scheduling video calls or in-person visits.
- Schedule Visit
Select the approved contact you’d like to visit. Then select Schedule Event and select the type of visit (video call or in-person). Next select an available date from the calendar. The DOC approves all visits. Ameelio does not approve or reject any visit request. Once approved, you are ready to visit with your loved one.
- IMPORTANT: All visitors 18 years of age or older must bring a government-issued ID with them to the visit.
Ameelio Customer Support
- Find additional information on Ameelio’s Frequently Asked Questions
- You can submit a form to Ameelio Connect Support for help with the Ameelio system. Please fill out all fields and attach screenshots to help describe your issue and a Support team member will reach out to assist you.
Please do not call the facility for Ameelio support.
You can read the Visitation Guide to find out about visits, what to wear, what you can bring, and other important information.
Visiting Hours and Details
Find hours and details for each Department of Corrections facility here: Institution Visiting | Iowa Department of Corrections Institution Visiting | Iowa Department of Corrections
If you are a victim of an incarcerated individual and would like to visit, you can find information here: Victim Services | Iowa Department of Corrections
Related Agency - Department of Corrections
Address: Jessie Parker Building, 510 E. 12th St., Des Moines, IA 50319
General Phone: (515) 725-5701
Victim Services: (515) 725-5742