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Assistance Programs

If you believe you are a victim of fraud, file a complaint or contact the Fraud Bureau of the Insurance Insurance Division. 

You can also report fraud by contacting FEMA Investigations and Inspections Division at StopFEMAFraud@fema.dhs.gov,  or by calling 1-866-223-0814.

Be Aware of Fraud and Scams 

  • State and Federal agencies will never charge you for disaster assistance.
  • Always ask to see official identification to confirm identity.
  • Do not provide any personal information unless you have verified that the person you are speaking with is official.
  • Stay tuned to trusted local media and official government agencies for disaster fraud and scams.

Report Price Gouging 

If consumers see what they believe to be price gouging, they can call the Iowa Attorney General’s Consumer Protection Division at 1-888-777-4590, email consumer@ag.iowa.gov or file an online complaint.

A disaster declaration triggers the state’s price-gouging rule, which forbids excessive prices for goods or services “needed by victims of disasters.” That includes, but is not limited to, water, food, medicines, sanitation supplies, utilities, and building materials. An excessive price is one “not justified by the seller’s actual costs of acquiring, producing, selling, transporting, and delivering the actual product sold, plus a reasonable profit.” 

The prohibition on charging excessive prices applies to all sellers of merchandise, which include but are not limited to brick and mortar stores, suppliers, internet stores, and sales on social media sites, for example, Craigslist, Facebook, and buy/sell online marketplaces. Sellers who accept excessive prices on online auction sites are not exempt from Iowa’s price-gouging law. 

For more information, see this Price-Gouging Fact Sheet.