Support

General Help Questions


 
Phone - 515-281-4102
Email - information-services@iowa.gov

Staff can help you find the information or state agency program that can provide answers.  This General Help line is for non-technical questions.  

 

Technical System Support Questions 

 
Technical Support Online Request Submit a system support request  https://help.iowa.gov/request_support
Phone Dial (515) 281-5703 or 800-532-1174 

TTY Access Available at 800-735-2943

The Service Desk provides technical help for password resets or unlocking accounts.  Technical support is available  7 a.m. - 5 p.m. Monday through Friday except for State Holidays.  Limited support is provided by phone only outside of regular business hours.  For system technical matters requiring immediate attention, please call the Service Desk.

 

Change Password Help

ID.Iowa.gov -  follow these instructions to reset your password for id.iowa.gov.   

ENTAA.Iowa.gov - If you are trying to login to an application using @IOWAID and have forgotten your password you can reset your password following the reset password instruction video. Resetting your password with @IOWAID also unlocks your account if you accidentally locked your account. While you can use your email address to reset your password your USERNAME is generally in the format of first.last@IOWAID

Unlock Account Help

ID.Iowa.gov - follow these instructions to unlock your account with id.iowa.gov

ENTAA.Iowa.gov - go through the reset password process to unlock your account.